In case the customer wants to return a product in case of a faulty or damaged product the customer must write to us at [email protected], a prompt response is assured to such mails. Customers can also call us at our customer service number +91 9321353706, which remains open from Monday to Friday between 10.00 AM to 05.30 PM (IST) except declared holidays. .
Please note an order can only be canceled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation requests will be entertained.
DAMAGE/DEFECTIVE/WRONG SUPPLY OF PRODUCTS
Customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier. In case of any discrepancy found, or damage to packet is noticed, please leave a suitable remark on receipt to logistics service provider/courier for accepting the delivery of the products. In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at ”https://pleazure.in” customer Service within 24 Hours of receiving the products. Your email should contain comprehensive details of the defects/complaints of the product delivered to you. Our team will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action. The product must be received within 7 days from the date of advice by Customer Service Department. In case, the complaint found is genuine then ”https://pleazure.in” will try to rectify the defect or replace the same product to availability and return the product to buyer, if not possible, a store credit will be issued to the buyer.